Email – Boon or Bane?
What can be wrong with a technology that lets you do in seconds what used to take days? What downside can there be with a technology that lets you deliver written communications around the world in seconds, without having to pay postage?
If you answered, “SPAM, junk email, or the spread of viruses, that’s what,” you are right. But, those are the obvious email problems that are well known, well publicized, and have plenty of talent dedicated to their eradication and/or control. The real insidious downside to email is the negative impact it has on daily business productivity. E-mail Inboxes with hundreds of email messages are not manageable; staff members using their Inbox as a pseudo-ToDo list are not efficient; and firms that have tens of thousands of email messages stored in non-shared folders that cannot be effectively searched waste valuable time locating information that should be easily accessible to them. The sheer amount of email that is received daily, without an effective method to deal with it, can simply be overwhelming.